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We're here to help you succeed

Discord

Fastest way to get help. 24/7 support from staff and members.

Members only

Email

General enquiries, billing or pre-sales. Usually replied within 24 hours.

support@astroalerts.co.uk

Common questions

How do I cancel?

One click in your dashboard. No fees.

Lost my Discord access

Email support@astroalerts.co.uk with your order email.

Can I get a refund?

No refunds due to instant digital access. Cancel anytime. See ToS.

Payment failed

Check your email for instructions. 24 hours to update payment in the dashboard.

Report a bug

Post in #support on Discord with screenshots.

Change my plan

Message support on Discord or email. We'll switch it and prorate the difference.

Still have questions?

Join our community for instant answers, or reach out directly.

J145 Ltd · United Kingdom